Service Desk Analyst – ServiceNow (SNOW)

Integro Softwares Inc

Full-time Victoria, British Columbia Computer Occupations

Posted:

February 25, 2026

Location:

Victoria, British Columbia, Canada

Job Description

POSITION DESCRIPTION
Data entry – handling sensitive data within various systems
Verify accuracy of steps completed by other team members
Handling Onboarding/Off boarding procedures
Manage request queue and monitor aging tickets and provide status updates and follow-up
Assist with backlogged tickets
Assist with MS office products
The position is based in Victoria (Client Location)
QUALIFICATIONS
Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
ITIL Certification or working experience
Experience working with ServiceNow or similar ticketing system
Enterprise experience on a level 1 team
Highly service-oriented, flexible and motivated
MS...
                

Apply for this Job

Submit your application for the Service Desk Analyst – ServiceNow (SNOW) position at Integro Softwares Inc.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Victoria, Canada

Posted: February 25, 2026

Deadline: April 06, 2026