Service Desk Analyst

Service Desk Analyst

Salary: £28,000 – £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

Key responsibilities:

Log calls in line with ITIL practices (Incidents, Change, Service Requests)
Allocate and update tickets appropriately
Perform first-line triage and first-line fixes
Respond to incoming calls and emails professionally
Implement basic changes
Monitor systems for alerts and take appropriate action
Monitor application mailboxes
Process service requests<...