Service Desk Analyst

Job Summary
Work Location: San Juan, Greenhills
Work Schedule: graveyard shift or shifting schedule.
Work Set Up: This 100% onsite
Job Qualifications:
Relevant Service Desk Experience is an advantage.
Basic knowledge about software and hardware applications.
Basic knowledge or familiarity with computer configuration and troubleshooting.
Problem solving skills.
Communication Skills: be able to communicate periodically and proficiently using all types of communication tools available such as phone, email, messaging, etc. with all types of users and colleagues in the organization.
Must be willing to be trained.
Job Description:
Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
Query the User for all relevant information concerning the call made or issue reported by the user.
Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Re-route misdirec...