Service Desk Analyst

Work Details

Work Schedule: graveyard shift or shifting schedule.

Work Setup: This 100% onsite

Job Qualifications

• Relevant Service Desk Experience is an advantage.
• Basic knowledge about software and hardware applications.
• Basic knowledge or familiarity with computer configuration and troubleshooting.
• Communication Skills: be able to communicate periodically and proficiently using all types of communication tools available such as phone, email, messaging, etc. with all types of users and colleagues in the organization.
• Must be willing to be trained.

Job Description

• Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
• Query the User for all relevant information concerning the call made or issue reported by the user.
• Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution...