Service Desk Analyst

Responsibilities

• Basic Troubleshooting, conducting diagnostic tests and rectification of faults arising from IT hardware
• Installation, configuration, restoration, upgrade and troubleshooting of IT equipment via remote or onsite.
• Network problem isolation, troubleshooting and problem resolution (check network switch, router and cables)
• Coordination with client or vendor, for escalation to vendor if software application and hardware problem is encountered.
• Assistance in internet connectivity; coordination with Client or ISP for internet connectivity uptime.
• Assist Client on technical evaluation in purchasing new IT equipment
• IT equipment inventory support for proposed devices.

Qualifications

• A Graduate of any IT related courses
• With at least 1 year experience in service desk/ helpdesk support
• Can start ASAP