Service Desk Analyst

Job Description

We are recruiting for a Service Desk Analyst to join our team in our Vancouver office. The successful candidate must have a minimum of 3 years of experience in IT support or systems administration and will be responsible for managing end users’ hardware and software incidents and service requests, maintaining documentation within the Enterprise Service Management system, contributing to Problem, Change, and Knowledge Management processes, and providing technical training and support to end users. This position is 40 hours a week; McCarthy Tétrault employees benefit from a hybrid work environment.

Salary Range (Vancouver) : $75,000 - $85,000 annually. The offered salary may vary based on the candidate’s job-specific knowledge, skills, and experience.

As a Service Desk Analyst, you will be responsible for:

• Managing end users’ hardware and software related incidents/service requests throughout the...