service desk analyst

About The Opportunity

We are looking for a customer‑centric Service Desk Analyst to join a critical business enablement group in Wellington. In this role, you will serve as the voice and face of the Information Technology group, providing essential support, guidance, and advice to staff nation‑wide.

This is a temporary position perfect for a technical problem‑solver who excels in a collaborative, fast‑paced environment.

Key Responsibilities

• Technical Support: Act as the central contact point for complex incidents, service requests, and technical problems.
• Application & Network Care: Assist in investigating and resolving issues related to bespoke applications and network problems.
• Access Management: Support user access provisioning and operate logical access controls and security systems.
• Process Improvement: Contribute to system enhancements that improve incident management and the overall customer experience...