Service Desk Analyst

**Description**:
This is an opportunity for a functionally knowledgeable, technically savvy, and customer-focused individual.
This person will possess a demonstrable and successful background in understanding and managing client's inquiries, resolving reported incidents by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model.
**The role**
- Manage, triage, and resolve multiple incoming transactions, effectively by understanding client needs and meeting standard service level agreements
- Comprehension of the configuration of various WTW technologies to support clients
- Assists in developing standardized work processes, tools, and methodologies that improve quality and customer experience
- Learning and practicing efficient support delivery processes; by using problem-solving and people skills contributes to the evolution of better solutions and documentation to ensure swift resolutions to technical issu...