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Service Desk Analysts

Fujitsu
Full-time Wellington, Wellington Computer Occupations
Posted:
June 08, 2026
Location:
Wellington, Wellington, New Zealand

Job Description

About the role

This role provides primary Service Desk support that includes:


Incident Management:


  • Incident detection and recording
  • Classification of all incidents and 1st / 2nd level support
  • 1st / 2nd level investigation and diagnosis
  • 1st / 2nd level Resolution and Recovery
  • Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
  • Incident closure

    • This role is based in Wellington and offers hybrid working.


    Responsibilities and Accountabilities


    Key responsibilities will include but not be limited to the following:


  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact

  • Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

  • Provide 1st / 2nd level support for the investiga...

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    Job Overview

    Job Type: Full-time
    Location: Wellington, New Zealand
    Posted: June 08, 2026
    Deadline: July 18, 2026