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Service Desk and Onsite Engineer

Canon
Full-time Australia, New South Wales Computer Occupations
Posted:
March 03, 2026
Location:
Australia, New South Wales, Australia

Job Description

About the Role


As part of the End User Services team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. There are multiple positions available which involve either operating from Service Desk at Macquarie Park location or working onsite from customer site/s in NSW. This position reports to the Service Desk Manager.

Scope of the Role

Customer Support & Ticket Handling -

  • Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)

  • Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation

  • Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures

    • Technical Troubleshooting -

  • Diagnose and resolve hardware, software and application issues

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    Job Overview

    Job Type: Full-time
    Location: Australia, Australia
    Posted: March 03, 2026
    Deadline: April 12, 2026