Service Desk Automation Engineer Permanent / Full-Time London View position

We are seeking a proactive and skilled Automation Engineer with a focus on Service Desk operations, Process Improvement Automation (PIA),and ConnectWise Robotic Process Automation (RPA) platforms. The successful candidate will play a pivotal role in designing, developing, and maintaining automation workflows to streamline IT services, enhance end‑user experience, and drive operational efficiency.

Role overview:

• Collaborate with Service Desk teams to identify repetitive tasks and service bottlenecks suitable for automation.
• Design, build, and deploy automation solutions using PIA methodologies, ensuring alignment with business goals and compliance standards.
• Develop and manage ConnectWise RPA workflows to automate ticket handling, notifications, escalations, and routine maintenance tasks.
• Monitor and optimise automated processes for reliability, accuracy, and performance, troubleshooting issues as they arise.
• Work clo...