Service desk- bilingue

HCL is looking for a Service Desk with below requirements: Job description: • Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users • High school (B. Sc. or Diploma) • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience is mandatory • Technical helpdesk or technical call center experience is necessary (6 months) • Willing to work in 24 x 7 operations Great level of French spoken and written What we offer: Life insurance Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable). Minor Medical Expense Insurance. Savings Fund (up to MXN $3,800 monthly) Food vouchers (up to MXN $2,925 monthly) 30 days bonus 10 days of vacation in the first year, increasing by 2 as dictated by law. Location: Queretaro Para obtener más información sobre cómo procesamos sus datos personales, consulte el Aviso ...