Service desk- bilingue

HCL is looking for a Service Desk with below requirements:Job description:• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• High school (B. Sc. or Diploma)
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experienceis mandatory
• Technical helpdesk or technical call centerexperience is necessary(6 months)
• Willing to work in 24 x 7 operations
Great level of French spoken and writtenWhat we offer:
Life insurance
Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
Minor Medical Expense Insurance.
Savings Fund (up to MXN $3,800 monthly)
Food vouchers (up to MXN $2,925 monthly)
30 days bonus
10 days of vacation in the first year, increasing by 2 as dictated by law.Location:
Queretaro