Service Desk Bilingue

Overview

HCLTech is a global technology company with more than 218,000 people across 59 countries. We deliver capabilities centered around digital, engineering, cloud and AI, with a broad portfolio of technology services and products. We work with clients across major verticals, including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of the 12 months ending September 2024 totaled $13.7 billion.

We are looking for a Service Desk .

Responsibilities

• Serves as the first point of contact for users requiring technical support, providing efficient and effective support to resolve or escalate issues and ensure a high level of customer satisfaction.
• Serve as the first point of contact for end-user IT support requests via phone, email, and other channels.
• Review and prioritize requests based on escalation ...