Service Desk- Bilingue

HCL is looking for a Service Desk with below requirements:Job description:• Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users• High school (B. Sc. or Diploma)• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experienceis mandatory• Technical helpdesk or technical call centerexperience is necessary(6 months)• Willing to work in 24 x 7 operationsGreat level of French spoken and writtenWhat we offer:Life insuranceMajor Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
Minor Medical Expense Insurance.Savings Fund (up to MXN $3,800 monthly)Food vouchers (up to MXN $2,925 monthly)30 days bonus10 days of vacation in the first year, increasing by 2 as dictated by law.Location:QueretaroPara obtener más información sobre cómo procesamos sus datos personales, consulte el Aviso de Privac...