Job Description
Service Desk Consultant - 6/12 Month Contract -Potchefstroom
Grade 12 / Matric certificate.
A+ and/or N+ certification or equivalent IT support qualification.
Minimum 1- 3 years of experience in a Service Desk or IT Support environment.
Strong understanding of:
Windows Operating Systems
Microsoft 365
Basic networking
Preferred QualificationsITIL Foundation Certification
Experience with service management platforms such as:
Service Now
Freshservice
JIRA Service Management
Exposure to:
Active Directory
VPNs
Endpoint security tools Key ResponsibilitiesProvide first-level technical support for hardware, software, networking, and business applications.
Accurately log all support calls and service requests in the service management system.
Triage and resolve incidents and service requests where possible, escalating to second or...
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