Service Desk Coordinator

Purpose of Position

As a Client Support Services (CSS) Coordinator, you play a key role in supporting the day‑to‑day operations of our Client Support Services. You help ensure that incoming requests and incidents are handled efficiently and in line with our service standards. By maintaining smooth workflows and assisting with issue resolution, you contribute directly to a positive experience for both customers and internal users. This role is essential in upholding the quality and responsiveness of our support services.

Key Responsibilities

• Ticket Management and Triage:
  • Allocate incoming requests or incident tickets to the correct team members.
  • Prioritise tickets based on urgency and impact, and coordinate with the team and Team Leads to make sure high‑priority matters are addressed accordingly.
  • Ensure incident and request classifications are accurately logged by assisting interns with triage, priority setting, and s...