Service Desk Coordinator

Service Administrator - Aylesbury 

Pertemps is currently recruiting for an experienced Service Administrator for our Maintenance client based in Aylesbury. 

Hours: Mon- Fri 8:30-5:00pm 
Salary: £28,000 - £35,000 (DOE) 

Responsibilities:

• Manage and oversee the daily operations of the Service Desk, ensuring efficient and effective resolution. 
• Act as the main point of contact for all incoming maintenance work, phone calls, and emails from users and customers.
• Prioritise and assign support jobs to the appropriate contractors based on urgency and complexity.
• Monitor and track support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
• Maintain accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
• Collaborate with cross-functional teams to address systemic issues, enhance service desk procedures, and implement process impr...