Service Desk Engineer

Job Information

Location: Cape Town, Western Cape, South Africa

Company: Bitrecruit

Client / Employer: Occupop

Job Reference: 703b9ac478bbca37e aaf97261

Posted:

Listing Type: Basic

Responsibilities

• Provide 1st line telephone and technical support across a wide range of technologies.
• Manage and resolve support tickets efficiently, ensuring regular client updates.
• Collaborate with 2nd Line and Escalation Engineers to meet SLAs.
• Maintain and update client knowledge base documentation.
• Support colleagues across the engineering team and manage vendor tickets.
• Work as part of a shift rota covering contracted client hours (Monday to Friday).

Qualifications

• Strong customer service and communication skills.
• Ability to prioritise and manage workload in a fast‑paced environment....