Service Desk Engineer (German and English)

About the Job

As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems.

What You'll Do

• Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
• Manage support tickets: log, update, resolve, and escalate as needed.
• Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
• Document solutions and contribute to the internal knowledge base.
• Ensure compliance with IT security standards; monitor and report threats.
• Deliver excellent customer service and user education.
• Support IT projects, deployments, and upgrades.

What You'll Need

• Bachelor’s degree in Software Engineering or any IT-related field.
• 0–...