Service Desk Engineer

We're looking for an ambitious and energetic Service Desk Engineer to join our growing Managed Services Team in Cape Town. This role offers great growth potential, with opportunities to learn and advance in the support field. You'll be engaging with international clients, so strong communication skills are essential.
As the first point of contact, you'll provide remote support and escalate issues to the senior team, ensuring a professional, positive experience and effective resolution of technical issues raised through the client's help desk.
What you'll be doing:
First response customer interaction, triage and information gathering
Extensive communication; Inbound and outbound calls, email and internal communications
Case hygiene; creation, classification, escalation and management
Accurate time logging
Remote support on an array of hardware and support systems
Adhering to business processes and procedures
Standard Operation Procedure (SOP/KB) Creation
De...