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Posted:
March 03, 2026
Location:
Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
- Answers and responds to inbound calls chatemail from end-users regarding issues
- Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
- Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
- Analyzes and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
- Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available
- Responsible for provid...
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Submit your application for the Service Desk Engineer position at Net2Source (N2S).
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Kuala Lumpur, Malaysia
Posted:
March 03, 2026
Deadline:
April 12, 2026