Service Desk Engineer (L1 - 2)

Whatu2019s on offer?

Joining an established managed services team, we are looking for a Level 1/2 Service Desk Engineer to provide IT assistance to our varied customer base. This role will see you supporting with logged incidents, request and desktop/remote desktop support queries, with the objective to resolve tickets on the first call.

With working across a varied customer base, comes a variety of systems and platforms that will require your support, thus also enhancing your capabilities as an engineer. Starting asap, this permanent position will see you working between the hours of 8am to 6pm Monday to Sunday, with some flexibility to split your time between the office and working from home.

Responsibilities

• Manage and own investigations of L1/2 incidents, escalating accordingly to Senior Service Desk Engineers where applicable.
• Ensure all relevant information is entered into the correct fields in ConnectWise as you are working on ...