Job Description
As a Service Desk Robotics Engineer, you'll report to our Head of the Service Desk Team. This could be a great opportunity for you to join us You should have the right technical knowledge, understanding, and communication skills to diagnose, scale, and solve requirements from our robot fleet. You will also work to analyze robot data and convert it into new issues, enhancements, and features for other teams.
As a Service Desk Engineer, you will:
Develop a deep understanding of how the fleet operates, including the interaction between its mechanical, electronic, software, and connectivity systems from multiple perspectives.
Receive and track all issues, incidents, and accidents occurring during robot operation. This includes diagnosing and resolving software problems, as well as providing remote support to field operations personnel.
Participate in the design, development, and testing of new fleet management software tools, a...
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