Service Desk Engineer

Position Title: Service Desk Engineer
Work Set -up: Work Onsite/Work from Office
Schedule: 3 days work, 3 days off; 6 -6 Day/Night
Salary: Php 18,000.00 – Php 20,000.00
Are you interested in joining a fast -paced, internationally backed, and dynamic team? This is your chance to upscale your technical skills with our top -tier client in the IT Research and Development field that provides fascinating work (i.e., Financial Quantitative Research, Data Engineering, DevOps, Applications Development, Cyber Security, and High -Performance Computing) to their global customers.
JOB DESCRIPTION FOR A SERVICE DESK ENGINEER
Your Responsibilities as a Service Desk Engineer would be:
• Monitor alerts via Slack and email and respond in a timely manner
• Manage queries via email and chat regarding IT issues and questions.
• Communicate progress in a timely manner to all relevant parties.
• Gather and record all relevant issue details to submit for second level support whe...