Service Desk Engineer

Job Description

About The Client

Arraya Solutions provides technology strategies and solutions to propel your business forward. Through an extensive offering of IT solutions, advisory, consulting, staffing, and managed services, we empower our customers to achieve impactful outcomes. Arraya delivers the tools, talent, and technological expertise companies need to rise to the top of their field.

Key Responsibilities

• Field support calls
• Identify and organize tickets according to priority
• Provide support in handling Incident Management calls
• Primarily remote technical support
• Hardware and software incident remediation
• Troubleshoot and resolve MS Azure incidents and requests
• Account provisioning and administration
• Hardware configuration and repair
• Actively manage assigned work in the ticketing system, including timely and meaningful updates
• Support network printing dev...