Service Desk Engineer (Remote)

What We Do

At Outsource Access, we help growing businesses navigate the complex world of IT and cybersecurity. We don’t just fix broken computers—we make sure our clients’ digital environments are proactive, secure, and running at peak performance so they can focus on their own mission without tech‑induced headaches.

This is a remote position.

How You’ll Make a Difference

• Eliminating Technical Roadblocks: Dive into complex Tier 2 and Tier 3 issues, resolving escalated incidents across Microsoft 365 and network environments to keep business operations seamless.
• Fortifying Digital Borders: Triage security threats and manage tools like SentinelOne, acting as the frontline defense against phishing, malware, and unauthorized access.
• Building the Knowledge Vault: Document the how and why in IT Boost, creating a blueprint that empowers the entire team to work smarter.
• Mastering the Ecosyst...