Service Desk Engineer

Service Desk Engineer

Department: Technology

Employment Type: Permanent

Location: Client Site

Description

RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. This role will be based remotely however, the successful candidate will need to be based in the surrounding areas of Twyford enabling regular visits to our client sites in the area.

Key Responsibilities

• Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne
• Act as the first line of su...