Service Desk Friday Online Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk

Experience Range: 5 to 7 Years

Location : Bangalore/Chennai

Interview Date: Friday Online

Must Have:

• Handling calls, chat, email, and web request
• Validate the priority of the Incident and requests reported by the users and ensure the priority is given based on urgency and business impact
• Recording and tracking Incidents and requests
• First call resolution for Service Desk Resolvable issues
• Escalation/re-routing of L2/L3 tickets to the respective Resolver Groups
• Handling queries related to iPhone ordering through Tangoe or Verizon portal for U...