Service Desk

HCLTech

Full-time guadalajara, guadalajara Other-General

Posted:

May 28, 2026

Location:

guadalajara, guadalajara, Mexico

Job Description

Role:  Service Desk 
Location:  Onsite - Guadalajara 
Key Skills:  Citrix, ServiceNow and VPN 
Fulltime Permanent and Remote Position with HCLTech  

What you will do:  
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer’s end users Classify Service Calls according to the specified options. 
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. 
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution. 

Skills Requirement:   
2-3 years of experience in similar role 
Willing to rotate shifts 24/7  
High school certificate 
Customer-focused 
Time availability is required. 
Thorough knowledge of troubleshooting remote access issues 
Excellent communicati...
                

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Job Overview

Job Type: Full-time

Location: guadalajara, Mexico

Posted: May 28, 2026

Deadline: July 07, 2026