Job Description
Service Desk
Handle incoming calls, emails, and chat requests from users. · Log incidents and service requests accurately in the ticketing system. · Provide first-level troubleshooting for hardware, software, and network issues. · Escalate unresolved issues to appropriate support teams. · Follow up on open tickets to ensure timely resolution. · Maintain knowledge base articles and update documentation. · Ensure compliance with SLAs and ITIL processes. · Communicate effectively with users regarding status and resolution. · Identify recurring issues and suggest improvements.
Location
Hyderabad
Job Function
IT INFRASTRUCTURE SERVICES
Role
Analyst
Job Id
Desired Skills
Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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