Job Description
Hi, we're glad you're here! We are hiring to our Aviva Services Excellence Centre!
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What will you be doing?
Support for the operating system migration project.
Ticket Logging – Receiving and registering requests submitted by end users through various channels, including phone, e‑mail, or the ticketing system, and documenting all relevant issue details.
Issue Diagnostics – Analyzing submitted tickets and attempting to resolve issues based on the information provided, which may include asking users additional questions to gain a clearer understanding of the problem.
Issue Resolution – support resolving a wide range of common or previously encountered issues.
Ticket Escalation – support in escalating requests to second‑line support when the issue is too complex or requires specialized expertise.
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