Service Desk - It Support Specialist

Join our IT Service Desk team and play a key role in delivering global end-user support across multiple channels.
This role is a great opportunity to grow your IT expertise, strengthen problem-solving skills, and collaborate with international teams in a dynamic environment.
In your new role you will:
- **Monitor**and **respond**to end-user inquiries through three main channels**:calls, web tickets, and chats**:
- **Provide**updates and **information**to **end-users**regarding the status of their incidents
- Manage and release **IT information news**to keep users informed
- Own and maintain content used in support tools, such as the knowledge **database and self-service portal**:
- Contribute to and drive **continuous improvement**initiatives in collaboration with 2nd-level IT teamsPerform additional tasks, projects, or responsibilities as assigned by Service Desk management
- **Your Profile**
You are best equipped for this task if you have:
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