Service Desk Lead

• Lead and enhance IT support service across the School
• Opportunity to grow leadership and technical capability
• Work with modern systems in a dynamic educational environment

About the Role

The Service Desk Lead is responsible for leading and coordinating the delivery of high-quality IT support services for both students and staff at Canberra Grammar School, with a strong emphasis on the effective use of educational technologies.

This role oversees the day-to-day operations of the Service Desk, including incident, request, and knowledge management, to ensure the timely, consistent, and effective resolution of technical issues.

The Service Desk Lead also ensures that technology operations are safe, secure, and compliant, maintains agreed service standards, and works collaboratively with IT and academic teams to enhance the overall user experience and support the effective integration of...