Service Desk Lead: Frontline IT Support & Team Coach

Wipro

Full-time región centro, jalisco Servicio de atención al cliente

Posted:

May 23, 2026

Location:

región centro, jalisco, Mexico

Job Description

                    A leading digital transformation partner is looking for a Service Desk Lead in Mexico. The role entails supporting service desk agents, managing escalated tickets, and leading engagement initiatives. You will be responsible for performance management, capacity planning, and developing team capabilities. The ideal candidate should have 3-5 years of service desk experience and strong leadership skills focused on customer service excellence.
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Job Overview

Job Type: Full-time

Location: región centro, Mexico

Posted: May 23, 2026

Deadline: July 02, 2026