Service Desk Manager

Overview

Let's be honest. Running a Service Desk can sometimes feel like air traffic control, except the planes are tickets, the runway is a queue, and someone's printer is always on fire.

That is exactly why we are looking for another Service Desk Manager who thrives on organising chaos, enjoys leading smart technical people, and knows how to turn a busy support environment into something that runs smoothly, calmly, and with the occasional well timed dad joke.

At First Focus, our Service Desk Managers lead pods of up to 15 support professionals and support technicians , keeping our clients happy, our team supported, and our service standards high. We are especially looking for someone who genuinely understands what the customer on the other end of the ticket actually needs , not just what the ticket technically says.

If you like building strong teams, solving problems before they become problems, and helping talented people...