Service Desk Manager (contract)

Service Desk Manager (Contract) - Cheltenham - Day rate : up to £350 / day - up to 3-months

We're hiring a hands-on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. You'll balance people leadership with practical incident / request management, ensuring service quality and continuous improvement.

What you'll do as Service Desk Manager

Lead and develop a small service desk team, owning day‑to‑day operations and escalations.

Drive incident / request workflows, service metrics, and continuous improvement.

Provide 2nd‑line support when needed and coordinate cross‑team escalations.

Maintain asset / stock oversight and user lifecycle processes.

Produce clear procedural documentation and keep knowledge current.

Collaborate with senior stakeholders on service roadmap and change initiatives.

What you'll bring as Service Desk Manager

Track record managing / leading I...