Service Desk Manager

As a Service Desk Manager , you will lead our global Service Desk team. The ideal candidate will have 3+

years of progressive experience in IT management, with a strong focus on service delivery, team leadership,

and process optimization. This hybrid role is crucial for ensuring the support of our user base on a global scale.

The manager will report to the Director of Information Technology, and be responsible for leading a diverse

team, supporting key projects, and maintaining high service levels.



Key Responsibilities:


+ Team Leadership & Management:

+ Lead, mentor, and manage a small team of IT professionals located in multiple regions around the world

+ Conduct performance reviews, provide constructive feedback, and support the professional development of team members

+ Foster a collaborative and positive team environment that encourages innovation and problem-solving



+ Global...