Service Desk Manager

Service Desk Manager page is loaded## Service Desk Managerlocations: Vancouvertime type: Full timeposted on: Posted Yesterdayjob requisition id: R- **Job Description:**GreyOwl is hiring a **Service Manager** to lead day-to-day service delivery across our managed clients. You’ll own service performance (SLAs, CSAT, ticket quality, and throughput), coach and develop our service team, and continuously improve how we deliver support. You’ll work closely with clients, internal technical teams, and leadership—and you’ll be a key driver of operational maturity.You’ll be accountable for ensuring tickets, escalations, and reporting are handled with consistency and urgency.**Perks & Benefits:*** Competitive pay & a Comprehensive Benefits Package.* Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.* Annual Education Allowance* Generous Referral Program* Fun & collaborative company culture with lots o...