Service Desk Officer

Are you a tech-savvy professional with a passion for helping people? A prominent local government body based in Western Sydney is looking for a proactive and customer-focused Service Desk Officer to join their Digital Services unit.
In this role, you won't just be fixing computers; you'll be ensuring our client's staff both in office and WFH have the tools they need to serve the community effectively.

The Opportunity As a Service Desk Officer, you will be the first point of contact for technical support, providing high-level 1st and 2nd-level assistance. You will take ownership of issues, troubleshoot complex problems, and ensure our technology environment remains robust and reliable.

Responsibilities

• End-User Support: Provide technical support via phone, email, and in person, resolving issues related to hardware, software, and business workflows.
• Technical Troubleshooting: Diagnose and resolv...