Service Desk Officer (Day Shift) (Multiple)

The Company

Join a progressive government organisation delivering vital digital and ICT support services across a diverse range of business areas. We are committed to customer service excellence, operational efficiency, and continuous improvement in how technology supports the work of our stakeholders.

You'll be part of a collaborative and experienced ICT team that plays a key role in supporting critical systems and services used daily across the organisation.

The Role

We are looking for a skilled and customer-focused Service Desk Officer to join our ICT Service Desk team. You will be the first point of contact for users needing technical support and assistance. The role involves managing incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.

You’ll report to the Service Desk Manager and collaborate with internal teams and external vendors wh...