Service Desk Officer

Our client, a well-established condotel, is looking for a Service Desk Officer / Front Desk to support daily front office operations and ensure excellent guest service.

This role is suited for a customer-oriented professional with prior front desk or service desk experience in hospitality, strong communication skills, and the ability to work efficiently in an onsite environment.

Location: Filmore St., Makati City
Work Setup: Onsite, Full-time

Key Responsibilities

• Greet and assist guests, residents, and visitors in a professional and courteous manner
• Handle check-ins, check-outs, and guest inquiries
• Manage phone calls, emails, and front desk communications
• Coordinate with housekeeping, maintenance, and other departments
• Maintain accurate records and perform basic administrative tasks
• Address guest concerns and escalate issues when necessary

Qualifications

• At least 1 year of rela...