Service Desk Operator

We are seeking a highly skilled Service Desk Operator to join our team. The ideal candidate will have 2 to 3 years of experience as a Service Desk Operator, with expertise in primary interface between the user community and the support staff. This role is based in Kimberly.

Responsibilities and Duties

• Provide telephone support as far as possible before escalating the problem to a qualified support technician.
• Schedule and prioritize support calls for attention by the most appropriate support technician.
• Escalate problem situations as appropriate.
• Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members.
• Research, resolve, and respond to complex support requests.
• Empower customers so that they can make more effective use of the ICT services available to them.
• Participate in team projects that enhance the quality or efficiency of the ICT Servi...