Service Desk

About the role

This full-time Service Desk role at Nityo Infotech Services Philippines Inc.' offers an exciting opportunity to join a dynamic team providing IT support services in the Ortigas, Pasig City area of Metro Manila. You will be responsible for delivering high-quality technical assistance and troubleshooting to internal and external customers, ensuring their IT-related issues are resolved efficiently.

What you'll be doing

• Provide first-line technical support and troubleshoot a wide range of IT-related issues
• Respond to customer inquiries via phone, email, and online chat, providing prompt and effective solutions
• Escalate complex problems to the appropriate team or specialist for further investigation and resolution
• Maintain detailed records of all support activities and update relevant systems
• Contribute to the continuous improvement of support processes and documentation
• Collaborate with cross-functio...