Service Desk Specialist 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
**Duties and Responsibilities**
+ Provides excellent customer service to all customers
+ Fields incoming help requests from end users via a variety of intakes (phone, walkup, email, etc)
+ Documents all pertinent end user identification information, including name, department, contact information, and nat...