Service Desk Specialist

Tasks

Service Desk Specialist

Kualumpur, Malaysia

Fulltime- Permanent

5-8 Years

• Candidate must have knowledge on Korean (Primary) and English Language, 5+ Years of experience with good communication in Korean (Primary) and English Language and technical skills on windows desktop platform.

• Responding to client support requests and contacting User to find out the nature of the problem.

• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.

• Escalating software and other application issues to the subject teams.

• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.

• OS/ Office/ basic system application/Anti-Virus client support.

• Outlook, browser, Printer/scanner installat...