Service Desk Specialist

Overview

Service Desk Specialist – Toronto, ON

Vacancies: 1

Work Model: In‑person

Salary Band 4: $55,000 – $60,000 CAD

Responsibilities

• Provide front‑line and second‑level IT support across Canada.
• Answer inquiries, fulfil requests, and resolve issues via remote support as part of a national IT team.
• Install, diagnose, repair, maintain and upgrade supported systems, including desktops, printers, copiers, telephony services and LAN equipment.
• Document all work in the ticket management tool and manage incident tickets to ensure timely resolution.
• Perform preventative maintenance such as patch testing, software updates, and antivirus management.
• Administer user accounts in Active Directory and Office 365 and manage security and access for users.
• Provide desktop and software support (Windows 10/Server 2012+, Microsoft OS, productivity software, and internal applicatio...