Service Desk, Subject Matter Expert

**Who We Are**

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

**The Role**

Job Role Description

A subject matter expert in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 360-degree feedback, gain buy-in from appropriate stakehold...