Service Desk Supervisor

Company Description
H2 Software Consulting Services Inc. is a trusted IT consulting company in the Philippines, delivering high-quality, integrated IT solutions to businesses, institutions, and other service providers.
Role Description
This is a full-time, on-site role based in Pasig and Makati City for a Service Desk Supervisor.
Key Responsibilities
Oversee daily operations of the service desk team, ensuring efficient response to customer inquiries and technical issues.
Manage team performance, monitor service levels, provide training and guidance, and maintain high standards of customer satisfaction and service delivery.
Lead, coach, and support service desk staff to ensure consistent and high-quality service delivery.
Provide frontline technical support for hardware, software, network, and application-related issues.
Install, configure, and maintain end-user devices, systems, and applications.
Handle escalated technical issues and service-related conce...