Service Desk Support Engineer

We are seeking a proactive and customer-focused **Service Desk Support Engineer**to join our team.
You will handle ticket triage, gather requirements to resolve tickets, and assist end-users with hardware and software issues. This role provides an opportunity to enhance your technical and communication skills in a dynamic support environment.
**Responsibilities**
- Address ticket triage and gather necessary requirements for resolution
- Assist employees with hardware tracking and troubleshooting
- Support remote working issues experienced by end-users
- Manage user access-related tasks using Active Directory
- Collaborate with teams to resolve technical challenges effectively
- Escalate issues for advanced troubleshooting or resolution
- Provide a high level of customer service and clear communication during resolution
- Ensure resolved tickets comply with established processes and standards
**Requirements**:
- 2+ years of experience in service desk ...